Frequently Asked Questions

All prices on our website include 4% VAT. Individuals with a recognized disability of 33% or higher are eligible for a reduced VAT rate of 4%. To qualify, please send a photo of your disability document via email or WhatsApp. Otherwise, the standard 21% VAT rate will apply.

No. Our scooters are fully assembled and "ready to ride." You can use it right away.

You should check the legislation in your province, as the regulations are constantly changing.

According to current regulations, it could circulate on secondary and urban roads.

All our scooters are under warranty. If you experience any problems, please contact us so we can provide you with the best solution.

We offer a **24-month warranty**. In addition, we supply replacement parts after the warranty period so you won't be without service.

Yes, we have all the individual parts for sale, including batteries, wheels, and electronic components.

Our scooters need to be charged for **4 to 8 hours**. Electricity consumption is very low, around €1 for every 200 km traveled.

Veleco scooters can travel between 50 and 60 kilometers with the batteries at 100%, although the range may vary if driving on constant slopes.

Yes, you can use the scooter in the rain. However, we recommend avoiding heavy downpours to protect the electronic components.

The delivery time is approximately **14 business days** in any European country, except for items that specify a different delivery time in their listing.

You can see and test the scooter at our offices in Malaga. Alternatively, you can watch the demonstration videos found in each model's description.

We accept payments via **bank transfer, cash on delivery, PayPal, credit/debit card** and many more options.

You can apply for financing through our website, at the following link from MULTI-FINANCIERAS: `https://mejorescreditosrapidos.es/index.php`

You can purchase the scooter you liked through our online store. If you have any difficulties, use our chat or the "Talk to a human" option for professional assistance.

To find out what type of battery each scooter uses, please refer to the technical specifications in each vehicle's description.

All scooters can climb gentle and moderate inclines. For very steep inclines, you'll need a 1000W motor or similar.

Please note that the battery indicator on the screen displays one red and three white stripes when the battery is fully charged (100%). The red stripe is part of the design and does not change color.

You can use your scooter until you reach check-in, where it will be treated as checked baggage. The airport will provide a wheelchair to take you to the plane.

Our scooters require minimal maintenance. It's limited to simple tasks like checking tire pressure and keeping the scooter clean.